Meet AI Summary: The answer before the Call.
AI answers your residents can trust.
Residents searching for permits, trash pickup, and benefits don’t want a list of links — they want the answer. AI Summary delivers it at the top of every search, cited and grounded in your own site.
Why AI Summary for Government?
Residents expect instant answers.
Your search should deliver them.
Residents find answers instantly
No more “why isn’t this on your website” calls to your support line. Permits, trash schedules, and benefits answered on the first scroll.
Your content stays in control
Every answer is grounded in your own pages with inline citations — not pulled from the open web.
Built on search you already trust
AI Summary layers directly onto your existing Cludo AI Search — your relevance controls carry over with no duplicate setup.
Features
Everything you need, out of the box.
Built for institutions that need accurate, transparent, and controllable AI answers.
Streaming Responses
Answers appear as they generate, so the experience feels immediate — not like a loading spinner.
In-Text Citations
Every answer links back to your own pages, so residents and staff can verify and dig deeper.
Canned Responses
Override the LLM for sensitive topics: benefits eligibility, public safety notices, legal language — with guaranteed wording.
Feedback Loop
Thumbs up/down option on every answer. Use insights to improve content and tune page rankings.
Analytics
See what your residents are actually asking, the answers served, and where your content has gaps.
Collapse AI Summary
Answer stays truncated while streaming so the user’s page position never jumps unexpectedly.
Experience Builder
Design and configure AI Summary’s look directly inside MyCludo — no code required.
Custom Prompting
Shape the tone, style, and formatting of responses to match your brand voice.
Built on Your Foundation
Already using AI Search?
You’re most of the way there.
AI Summary layers directly on top of the hybrid and vector AI Search you already use. The relevance controls you’ve already configured carry over — no duplicate setup required.
Page Rankings
Prioritize the pages that matter most in AI-generated answers.
Boostings
Surface high-value content based on metadata and custom rules.
Synonyms
Match visitor language to your content — even when the words differ.
Misspellings
Catch common typos so residents still get the right answer.
Use Cases
High-Quality Answers for Website Users
Our solution performs best on high-content websites, which are most commonly found in these three sectors:
Public Sector
Provide instant answers via AI Chat or AI Summary to reduce support load and improve citizen or customer experience.
Content-heavy Orgs
Use AI Summary to simplify complex search journeys and help users navigate large knowledge libraries.
Enterprise Intranet
Deploy AI Mode with multi-source integration to unify access to internal documents, systems, and knowledge platforms.
Real local government searches. Real AI answers.
See AI Summary in Action
Chesterfield County, VA
Routing residents to the right answer — even when it’s not yours.
“snow plow”In Virginia, the state — not the county — plows roads. AI Summary now recognizes the intent behind resident searches and routes them straight to the correct resource. Since launch: 300,000+ AI Summaries generated, clicks to an answer down from 5–7 to 2–3, and search complaints at zero.
Read the Chesterfield County story
City of Reykjavík
A cited answer, in the resident’s own language, before the first click.
“Hvað kostar í sund?” (how much does swimming cost?)AI Summary answers everyday resident questions directly on the results page, in Icelandic, fully grounded in the city’s own content. Since launching AI Chat and AI Summary, human-handled support conversations dropped 46%, with AI resolving over 5,000 chats in the first seven months.
Read the Reykjavík storyCommon Questions
AI Summary FAQs
No. AI Summary is a layer that sits on top of your existing search results — it adds an AI-generated answer above the list, but the traditional results remain fully intact below. If you’re already on Cludo AI Search, it connects directly to your existing index with no duplicate setup required.
Minimal. AI Summary is designed for fast deployment without complex technical integration. Your IT team adds a small JavaScript snippet to your search page, and configuration happens inside MyCludo — including styling via the Experience Builder — so most of the setup is handled by your web or marketing team, not engineering.
No. Cludo does not train any LLMs on end-user data. AI Summary runs through OpenAI’s commercial API, and data sent through the API is not used to train or improve OpenAI models.
No. Feedback gives you insights — you decide whether to adjust rankings, add indexed pages, or create AI Canned Responses. No automatic relevance changes are made based on feedback.
Yes. AI Canned Responses let you override the LLM entirely for specific queries, guaranteeing the exact wording shown — useful for financial aid policy, legal disclaimers, and accreditation language.
Yes. Cludo’s crawlers index your full content library — web pages, PDFs, and other documents — so AI Summary can draw on course catalogs, financial aid guides, handbooks, and any other files you’ve made searchable. If it’s in your index, it can inform the answer.
