How local governments use cludo
Public Sector
Enhance constituent self-service by using Cludo’s solutions
why do local governments choose Cludo?
A few reasons…
1
Increased accessibility
Users find relevant, compliant content faster across complex public-sector websites
2
Stronger content control
Promote authoritative pages, demote outdated content, and maintain quality at scale
3
Reduced support requests
Better search results answer common questions, lowering calls and emails to support teams
Simple, secure search that just works
Help constituents find what they need, faster
AI Search
AI-powered semantic + keyword search that understands user intent
Promote Self-Service
Cut down on phone calls and email inquiries by guiding visitors to the information and services they seek
Cross-Site Search
Search across multiple websites to combine all of your existing content under one search index
Search Analytics
See what users search for and uncover content gaps
Seasonal Banners
Promote timely content with search-triggered banners
WCAG Compliant
Cludo is WCAG-compliant, mobile-responsive, and designed to support all visitors, regardless of ability, age, or device
Use Cases
High-Quality Answers for Website Users
Our solution performs best on high-content websites, which are most commonly found in these three sectors:
Public Sector
Provide instant answers via AI Chat or AI Summary to reduce support load and improve citizen or customer experience.
Content-heavy Orgs
Use AI Summary to simplify complex search journeys and help users navigate large knowledge libraries.
Enterprise Intranet
Deploy AI Mode with multi-source integration to unify access to internal documents, systems, and knowledge platforms.
The reviews are in!
Customer Story
Reykjavík streamlines resident support –
over 5,000 chats successfully resolved by Cludo’s AI Chat
Since introducing Cludo’s AI Chat and AI Summary, the City of Reykjavík has seen faster answers and lighter workloads – with over 5,000 chats handled by AI. Citizens now get the information they need instantly, without waiting or digging through links.
Testimonials
A Few Customer Quotes
Gregg T.
“Cludo search became something we could put online and adapt and engage with the public. It was immediately useful and an immediate benefit.”
Lee H.
“Cludo’s software is very easy to understand. It is a really useful and simple interface to use. It’s not there for the sake of it, it helps the residents.”
Jim A.
“A credit to the technology is that from never hearing of the technology to doing a pretty technical API integration, at a 5% investment in time, we were able to do it. Out-of-the-box it just worked. The search just worked.”
