Your visitors are giving up on search. We'll show you exactly where. Get your search audit →

Free Frustration Audit — Cludo
When’s the last time you’ve audited your search?

Your visitors are giving up. We’ll show you where.

When search fails, people don’t complain — they just leave. We run a real frustration audit on your site and send you a scored report plus a personal Loom walkthrough within 48 hours. Free.

Frustration Audit Report
Sample
70 /100
Users are struggling
Finds answers
82%
Dead ends
45%
Give-up rate
28%
Typo recovery
76%
43%
of site searches return results visitors immediately abandon
68%
of people who can’t find what they need won’t try a second time
more support tickets when on-site search fails to self-serve
What you’ll get

Two deliverables that make the problem impossible to ignore

1

Your frustration audit report

We run real searches on your site and score eight dimensions of the experience — from dead ends to typo handling to mobile UX. Every finding is ranked by how much friction it’s causing right now.

  • Eight-dimension frustration scorecard (0–100%)
  • Dead ends, zero-result searches, autocomplete failures
  • Screenshots of actual searches on your site
  • Prioritized fix list — biggest visitor impact first
  • Shareable link ready for your next team meeting
2

A personal Loom from a Cludo specialist

Not a PDF. A real person on our team records themselves searching your site on camera, narrating every frustration moment as it happens. It’s the kind of evidence that actually gets stakeholders moving.

  • 2–3 minute screen recording of live search sessions
  • Narrated friction moments: “here’s where your visitor quit”
  • Concrete suggestions woven in as we go
  • Easy to forward to your manager, your team, your board
  • No slide deck. No pitch. Just honest observations.

What it looks like

A sample of what lands in your inbox

Your frustration audit comes as two things: a scored report you can share, and a personal Loom your stakeholders will actually watch.

Frustration Scorecard
Report preview
Result relevance
84%
Zero-result handling
22%
Autocomplete quality
30%
Spelling tolerance
58%
Mobile experience
61%
Content coverage
79%
Filter & refinement
18%
Search speed
91%
Top Findings
Prioritized by impact
No results for “contact us” — visitors hit a dead end
One of your most searched terms returns zero results. Visitors are abandoning immediately and likely calling instead.
Autocomplete stops working after 2 characters
Suggestions disappear before visitors finish typing, causing repeated searches and early give-up behaviour.
Misspellings return no fallback or suggestion
“Acount” and “recieve” both produce empty pages with no “did you mean?” recovery path.
Your Personal Loom
Walkthrough preview
CH
Cludo Specialist · Your site walkthrough
6 min 42 sec · Recorded for you
48hrs
How it works

Simple to start, easy to fix.

1

Share your URL

Fill in the form below — your name, email, and website. No logins, no credentials, no analytics access required.

2

We search your site for real

Our team runs actual searches — obvious ones, vague ones, misspelled ones — and records every moment a visitor would give up.

3

Report + Loom in 48 hours

Your scored frustration report and personal Loom walkthrough land in your inbox. Free. Ready to share. No strings.

Real results from real customers

From “I suspected it was broken” to “here’s the proof”

Since enabling AI Summary and AI Chat, we’ve seen a 46% decrease in support tickets over the past year. Visitors are getting answers directly from search — without needing to call or email us.

RK
Digital Team
City of Reykjavik

Residents used to take 5–7 clicks to find what they needed. With Cludo, we’re down to 2–3. We handled over 3 million searches in 2025, and complaints about findability have dropped to essentially zero.

CC
Digital Team
Chesterfield County, VA

Search data changed how we think about content. We use our top queries and zero-result searches every month to prioritise what to build next — it’s become a core part of our content governance.

BS
Web Team
Boise State University

Ready to see where your visitors quit?

Fill this in and we’ll have your frustration report and personal Loom walkthrough in your inbox within 48 hours. No sales call required to receive it.

Free — no cost, no commitment
Delivered within 48 hours
No admin access or credentials needed
Personal Loom included — not just a PDF
No obligation to become a customer