Solutions for Cities, Counties, and Local Municipalities
Cludo for Government
Enhance constituent self-service by using Cludo’s solutions.
Our search helps you easily guide residents to the specific information they are looking for online, and promote important information within your search results.
Trusted by cities, counties, and municipalities worldwide
why do government Institutions choose Cludo?
A few reasons…
1
Increased accessibility
Residents find relevant, compliant content faster across complex public-sector websites
2
Stronger content control
Promote authoritative pages, demote outdated content, and maintain quality at scale
3
Reduced support requests
Better search results answer common questions, lowering calls and emails to support teams
Simple, secure search that just works.
Help visitors find what they need, faster.
AI Search
Cludo combines semantic and keyword search, so a search like “when is trash pickup” or “pay property tax” finds the right page, even when residents don’t use your official terms.
Promote Self-Service
When residents can find permits, payment portals, and office hours on their own, your staff spend less time answering the same questions by phone and email.
Cross-Site Search
Parks, libraries, courts, and departments often run separate sites. Cludo indexes them together so residents can search everything from one search bar.
Search Analytics
See the top searches, searches that return no results, and content gaps. Then fix them before they turn into support calls.
Seasonal Banners
Promote timely and seasonal content like election dates, snow closures, or tax deadlines with our search-triggered banners, so timely information shows up first.
WCAG Compliant
Cludo’s search is WCAG compliant and mobile-responsive, so it serves every resident regardless of ability, age, or device.
AI Chat & AI Mode
Residents can ask follow-up questions in a chat and get answers grounded in your website content, any time of day.
Misspellings & Typo-tolerance
Meet residents with the search terms they use. Cludo handles misspellings automatically and lets you add synonyms, so every version of the question leads to the official page.
Document Indexing
Agendas, ordinances, budgets, and forms often live in PDFs. Cludo indexes those documents so residents can find the answer instead of scrolling through a 60-page file.
Use Cases
High-Quality Answers for Website Users
Our solution performs best on high-content websites, which are most commonly found in these three sectors:
Public Sector
Provide instant answers via AI Chat or AI Summary to reduce support load and improve citizen or customer experience.
Content-heavy Orgs
Use AI Summary to simplify complex search journeys and help users navigate large knowledge libraries.
Enterprise Intranet
Deploy AI Mode with multi-source integration to unify access to internal documents, systems, and knowledge platforms.
AI answers, grounded in your content.
Search that works the way residents think.
See how government institutions from Iceland to Virginia are putting AI search to work. That means fewer clicks, fewer frustrated calls, and fewer support tickets.
Chesterfield County, VA
Routing residents to the right answer — even when it’s not yours.
In Virginia, the state — not the county — plows roads. AI Summary now recognizes the intent behind resident searches and routes them straight to the correct resource. Since launch: 300,000+ AI Summaries generated, clicks to an answer down from 5–7 to 2–3, and search complaints at zero.
Read the Chesterfield County story
City of Reykjavík
A cited answer, in the resident’s own language, before the first click.
AI Summary answers everyday resident questions directly on the results page, in Icelandic, fully grounded in the city’s own content. Since launching AI Chat and AI Summary, human-handled support conversations dropped 46%, with AI resolving over 5,000 chats in the first seven months.
Read the Reykjavík storyThe reviews are in!
Testimonials
A Few Customer Quotes
Gregg T.
“Cludo search became something we could put online and adapt and engage with the public. It was immediately useful and an immediate benefit.”
Lee H.
“Cludo’s software is very easy to understand. It is a really useful and simple interface to use. It’s not there for the sake of it, it helps the residents.”
Jim A.
“A credit to the technology is that from never hearing of the technology to doing a pretty technical API integration, at a 5% investment in time, we were able to do it. Out-of-the-box it just worked. The search just worked.”
