Your Residents Can’t Find Answers.
Your Staff Pays the Price.
Cludo AI Summary puts instant, accurate answers inside your website search — cutting routine support requests by 46% without adding headcount.
See It in Action on Your Site →
Trusted by governments and municipalities worldwide
The Challenge Local Governments Face Today
Your county or city staff respond to the same information requests repeatedly. This information exists on your government website. However, residents continue contacting offices directly through phone, email, or in-person visits.
The impact on your operations:
Staff time gets consumed by routine inquiries instead of complex casework requiring professional expertise.
Staff resources spent on repetitive information requests
Complex cases requiring professional review experience delays
Limited capacity for high-value initiatives and compliance work
Routine inquiries prevent focus when they could be self-service
Your website needs a solution to handle routine information requests automatically so staff can focus on work requiring their specialized knowledge and professional judgment.
Cludo AI Summary:
Automate Routine Inquiries
Cludo AI Summary analyzes your government website content and delivers precise answers directly within your website search results — enabling residents to self-serve while freeing your staff for complex casework.
46% reduction in routine support requests
Staff capacity recovered for professional work
Residents find answers instantly
24/7 access to accurate information
No additional hiring needed
Maximize existing team productivity
Live in as little as 7–14 days
Operational improvements start immediately
Build and configure your AI Summary in minutes — no developer needed
Real Results from Real Governments
City of Reykjavík · Iceland
46% Reduction in Routine Support Requests
The Challenge: The City of Reykjavík serves thousands of residents daily through their digital services. Staff regularly received questions about information already available on the city website: office hours, permit requirements, department contacts, and service procedures.
The Solution: In 2024, Reykjavík implemented Cludo AI Summary and Chat across their government website to automate routine information delivery while maintaining quality service standards.
Before AI Summary: Residents contacted staff for information already available online. Staff time was consumed by repetitive responses.
After AI Summary: Residents receive instant answers through search. Staff handle complex cases requiring professional judgment. Operational efficiency improved significantly without additional resources.
“People are getting their answers right away. It’s a great impact.”
— Hreinn Hreinsson, Web Manager, City of Reykjavík, Iceland“When people search for simple things like opening hours, giving them a short summary right there makes a big difference. They don’t need to click anything — they get what they need instantly.”
— Ásta Jónsdóttir, Project Manager, City of Reykjavík, IcelandChesterfield County · USA
Reduced clicks from 7 to 2
With AI Summary, citizens went from needing 7 clicks to find an answer down to just 2 — making county services faster and more accessible.
AI Summary Delivers Measurable Results
Purpose-built for government websites — not a generic chatbot bolted onto your search.
46% Fewer Routine Support Requests
The City of Reykjavík saw a 46% reduction in routine inquiries after deploying AI Summary — with over 5,000 questions handled automatically each month. Staff focus shifted to complex casework that actually requires their expertise.
Same headcount. Nearly half the routine workload.
From 7 Clicks to 2
Chesterfield County reduced the number of steps a resident needed to find an answer from 7 clicks to just 2. Residents get what they need without calling, emailing, or visiting in person.
Faster self-service means fewer contacts to your offices.
Answers Surfaced Inside Search — No New Interface
AI Summary delivers answers directly inside your existing site search results. Residents don’t need to find a chatbot widget or learn a new system — the answer appears right where they’re already looking.
Zero training required for residents. Live in 7–14 days.
Built on Your Content — Not Generic AI
AI Summary only draws from your published website content. It doesn’t hallucinate answers or pull from external sources. Every response is grounded in what your government has already approved and published.
Accurate, controlled, and compliant by design.
Request Your AI Search Demo
See how AI Summary can optimize your operations and recover staff capacity — using your actual website content.
No commitment required. No obligation.