AI Search for NHS Websites
Turn patient searches into answers they can actually use.
Cludo layers AI-powered search and instant answers on top of your existing trust, ICB, or service website — so patients, carers, and staff find the right information first time, without a CMS rebuild.
The Challenge
Your website can’t afford to say ‘no results.’
There’s a lot to manage on an NHS website that other sectors don’t deal with in quite the same way — a sprawling content library, a real commitment to accessibility, and a support team on the other end of the questions people couldn’t find answers to. That’s exactly where Cludo comes in.
A sprawling content
library
Trust pages, ICB guidance, service directories, PDFs, and legacy microsites all compete for the same search box — often built on different platforms over different decades.
Unanswered queries lead to phone calls
When search comes back empty, the question doesn’t disappear — it moves to PALS, the switchboard, or a GP receptionist who has other things to prioritise.
Compliance
isn’t
optional
WCAG 2.2 AA and the Public Sector Bodies Accessibility Regulations apply to every page of your site — including whatever powers search.
Why Cludo?
Built for the NHS.
Your visitors need a site everyone can use. Your team needs to know exactly where the data lives.
Accessible by design
The Cludo interface is built to WCAG 2.2 AA and European Accessibility Act standards, so the fastest route to information on your site doesn’t undo the accessibility work you’ve already done everywhere else.
One search box, your entire library
Cludo crawls and indexes trust pages, PDFs, forms, and service directories, then uses hybrid AI to understand intent — so “book a gp appointment” and “register with a doctor” land on the same answer.
UK & EU hosting, built for regulated data
AI features run on UK/EU infrastructure, so patient-facing search doesn’t depend on servers your information governance team can’t sign off on. We’ll work directly with your IG and security leads through onboarding.
Fewer calls, faster answers
When people find what they need on the website, they stop calling to ask for it. That’s the same pressure behind every switchboard, PALS line, and GP reception desk.
AI Summary in action
Bristol NHS Foundation Trust, live right now.
Bristol NHS Foundation Trust’s website uses Cludo’s AI Summary to answer visitor searches directly, with citations back to the pages the answer came from — not just a list of links to sort through.
Bringing search to the forefront.
Three AI Layers. Deploy the ones you need.
AI Search
Hybrid vector + keyword search that understands intent, not just keywords. Handles typos, synonyms, and clinical vs. plain-language terms alike.
AI Summary
A concise, generative answer at the top of results — sourced only from your own published content, with a link back to where it came from.
AI Chat
A conversational interface for the questions that need a back-and-forth — still grounded entirely in your site, never a separate knowledge base.
WCAG 2.2 AA compliant
UK & EU servers, GDPR compliant
ISAE 3000 &
3402 audited
Meets EAA standards
FAQs
Questions we get from NHS digital teams
Yes, we’re an approved vendor already working with NHS trusts, including Bristol NHS Foundation Trust, alongside public sector and healthcare organisations across the UK and Europe more broadly. We’re happy to talk through your specific accessibility and information governance requirements.
No. Cludo sits on top of your existing site, crawling and indexing the content you already have. There’s no migration and no change to how your team publishes.
Nothing negative. The Cludo interface is built to WCAG 2.2 AA and EAA standards, so it won’t introduce new accessibility debt to a site that already meets the Public Sector Bodies Accessibility Regulations.
Content and comms teams manage search, banners, and quicklinks themselves through Cludo’s dashboard. No dev resource is needed for day-to-day changes.
Book your demo
Want to learn more about
improving your NHS
site search?
Complete the form and one of our search experts will be in touch!