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Free Site Search Audit for Local Government Websites | Cludo
When’s the last time you audited how residents search your site?

Your residents are giving up. We’ll show you where.

When search fails, residents don’t file a complaint — they just pick up the phone instead. Let’s run a search audit on your site to see where residents are getting stuck.

audit.cludo.com/yoursite/report.html
Your Search Audit
Sample
Search Audit: yoursite.com
70 /100
Residents are struggling
CriticalNeeds workGood
Finds answers
82%
Dead ends
45%
Give-up rate
28%
Typo recovery
76%
43%
of site searches return results residents immediately abandon
68%
of residents who can’t find what they need won’t try a second time
2×
more calls to your office when on-site search fails to self-serve
What you’ll get

A search audit that turns resident frustration into fixes

We run real searches on your site and score eight dimensions of the resident experience — from dead ends to typo handling to mobile UX — then hand you a scored, prioritized report like the one below.

  • Dead ends on searches for permits, forms, and services
  • Screenshots of actual searches on your site
  • Prioritized fix list — biggest resident impact first
audit.cludo.com/yoursite/report.html
The Full Scorecard
Report preview
Result relevance
84%
Zero-result handling
22%
Autocomplete quality
30%
Spelling tolerance
58%
Mobile experience
61%
Content coverage
79%
Filter & refinement
18%
Search speed
91%
audit.cludo.com/yoursite/report.html
Key Opportunities
Prioritized by impact
1
No results for “trash pickup schedule” — residents hit a dead end
One of your most searched terms returns zero results. Residents are abandoning immediately and calling your office instead.
2
Autocomplete stops working after 2 characters
Suggestions disappear before residents finish typing, causing repeated searches and early give-up behaviour.
3
Misspellings return no fallback or suggestion
“Proprty tax” and “buisness license” both produce empty pages with no “did you mean?” recovery path.
How it works

Simple to start, easy to fix.

1

Share your URL

Fill in the form below — your name, email, and website. No logins, no credentials, no analytics access required.

2

We search like a resident would

Our team runs actual searches — obvious ones, vague ones, misspelled ones — and notes every moment a resident would give up.

3

Your report in 48 hours

Your search audit report lands in your inbox. Free. Ready to share. No strings.

Real results from local governments

From “I suspected it was broken” to “here’s the proof”

“

We’ve simplified that for a whole segment of our users. We’re seeing the things that we know would be emails and phone calls being answered through AI Chat.

JA
Jim Alberque, GIS & Emerging Tech Manager
City of Raleigh, NC
“

Residents used to take 5–7 clicks to find what they needed. With Cludo, we’re down to 2–3. We handled over 3 million searches in 2025, and complaints about findability have dropped to essentially zero.

CC
Digital Team
Chesterfield County, VA
“

Since enabling AI Summary and AI Chat, we’ve seen a 46% decrease in support tickets over the past year. Residents are getting answers directly from search — without needing to call or email us.

RK
Digital Team
City of Reykjavik

Also trusted by the City of Boulder and public-sector teams globally.

Ready to see where your residents quit?

Complete the form and we’ll have your search audit in your inbox soon. No sales call required to receive it.

Free — no cost, no commitment
Delivered within 48 hours
No admin access or credentials needed
A full scorecard across 8 dimensions, prioritized by impact
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