Reduce Support Requests by 46%
Across Your City and County Website
Without Hiring More Staff
Free up staff time while routine questions get automatic answers.
See How This Works — Get Free Demo →Trusted by governments and municipalities worldwide
The Challenge Local Governments Face Today
Your county or city staff respond to the same information requests repeatedly. This information exists on your government website. However, residents continue contacting offices directly through phone, email, or in-person visits.
The impact on your operations:
Staff time gets consumed by routine inquiries instead of complex casework requiring professional expertise.
Staff resources spent on repetitive information requests
Complex cases requiring professional review experience delays
Limited capacity for high-value initiatives and compliance work
Routine inquiries prevent focus when they could be self-service
Your website needs a solution to handle routine information requests automatically so staff can focus on work requiring their specialized knowledge and professional judgment.
Cludo AI Summary: Automate Routine Inquiries
Cludo AI Summary analyzes your government website content and delivers precise answers directly within your website search results — enabling residents to self-serve while freeing your staff for complex casework.
46% reduction in routine support requests
Staff capacity recovered for professional work
Residents find answers instantly
24/7 access to accurate information
No additional hiring needed
Maximize existing team productivity
Live in as little as 7–14 days
Operational improvements start immediately
Watch how Reykjavík uses AI Summary to automate routine inquiries
Real Results from Real Governments
City of Reykjavík · Iceland
46% Reduction in Routine Support Requests
The Challenge: The City of Reykjavík serves thousands of residents daily through their digital services. Staff regularly received questions about information already available on the city website: office hours, permit requirements, department contacts, and service procedures.
The Solution: In 2024, Reykjavík implemented Cludo AI Summary and Chat across their government website to automate routine information delivery while maintaining quality service standards.
Before AI Summary: Residents contacted staff for information already available online. Staff time was consumed by repetitive responses.
After AI Summary: Residents receive instant answers through search. Staff handle complex cases requiring professional judgment. Operational efficiency improved significantly without additional resources.
“People are getting their answers right away. It’s a great impact.”
— Hreinn Hreinsson, Web Manager, City of Reykjavík, Iceland“When people search for simple things like opening hours, giving them a short summary right there makes a big difference. They don’t need to click anything — they get what they need instantly.”
— Ásta Jónsdóttir, Project Manager, City of Reykjavík, IcelandChesterfield County · USA
Reduced clicks from 7 to 2
With AI Summary, citizens went from needing 7 clicks to find an answer down to just 2 — making county services faster and more accessible.
What to Expect After Requesting Your Demo
Demo + website analysis delivered in 48 hours.
Typical implementation goes live in 7–14 days.
You’ll receive:
Personalized demonstration with implementation walkthrough
Analysis of your website showing common inquiry patterns
Operational comparison of current vs. optimized processes
Capacity impact consultation — projected staff time recovery
No commitment required. No obligation.
Request Your AI Search Demo
See how AI Summary can optimize your operations and recover staff capacity — using your actual website content.
No commitment required. No obligation.
Why Local Governments Choose AI Summary
Maximize Existing Staff Capacity
Every hour your staff spends responding to routine information requests is time unavailable for reviewing permit applications, processing public records requests, handling constituent issues requiring expertise, compliance work, and strategic initiatives.
AI Summary automates routine responses so staff can focus on work requiring their specialized knowledge.
Provide 24/7 Service Without Additional Staff
Government offices typically operate during standard business hours. Residents need information outside these hours. Without automated systems, residents must wait until the next business day, navigate multiple pages, or visit offices in person.
AI Summary provides accurate answers continuously — no additional staffing required, no overtime costs, no service gaps during hiring freezes.
Optimize Operations During Budget Constraints
Budget limitations and hiring constraints are ongoing realities for local government. You’re expected to maintain service levels with existing resources.
Result: 46% reduction in routine inquiries while staff focuses on complex casework requiring their expertise.
Common inquiries handled automatically:
Property tax payment information and deadlines
Building permit applications and requirements
Marriage licenses and vital records procedures
Voter registration and polling location information
Court schedules and case lookup procedures
Public records request processes
Zoning information and land use regulations
Business license applications and renewals
How AI Summary Optimizes City and County Operations
Step 1
Content Analysis
Cludo crawls your complete government website — all department pages, service information, forms, schedules, contact directories, policy documents. The AI identifies where residents search and where they likely abandon searches to contact your offices.
Step 2
Inquiry Pattern Analysis
The system analyzes which searches lead to resident contact or abandonment. These represent your highest-volume routine inquiries — the opportunities for automation and staff capacity recovery.
Step 3
Automated Response Deployment
When residents search your website, AI Summary generates precise answers from your content and displays them directly within your site search results. No navigation through multiple pages. No waiting for office hours. No staff intervention required for routine information.
Step 4
Continuous Optimization
You maintain complete control over all responses. Prioritize high-volume inquiries for automation. Track which answers reduce staff contacts most effectively. The system continuously improves based on actual usage patterns and your priorities.
Built for Local Government Operations
AI Summary is specifically designed for county and city governments managing:
Multi-department complexity
Numerous departments serving diverse resident needs
High inquiry volume
Thousands of routine information requests monthly
Budget constraints
Need to optimize existing resources without new hiring
Accessibility requirements
ADA compliance and universal service standards
Transparency mandates
Making public information genuinely accessible
Government organizations using Cludo: City of Reykjavík, Iceland | City of Boulder, CO | City of Raleigh, NC | Chesterfield County, VA
Straightforward Implementation Process
We manage the complete implementation:
Week 1
Installation & Configuration
Installation and configuration across your .gov website, prioritizing your highest-volume inquiries.
Week 2
Optimization Sessions
Optimization sessions with your IT, communications, and department teams.
Go Live
Immediate Impact
Automated responses begin handling routine inquiries immediately.
Implementation typically requires 7–14 days depending on website complexity. Operational improvements begin immediately upon launch.
Complete Control Over Public Information
AI Summary provides full control over all automated responses:
Prioritize critical services
Focus automation on highest-volume inquiries
Ensure accuracy
Review and approve all automated responses
Protect sensitive information
Control which content AI can access
Maintain compliance and control
All responses follow your policies and procedures
Accessibility standards
WCAG 2.0, ADA, and Section 508 compliant
Your content. Your residents. Your control.
Frequently Asked Questions
What are the costs for local government?
Will this work with our existing website and CMS?
What about sensitive information or restricted records?
How is this different from adding a chatbot?
Can this work across all our departments?
Is this accessible for all residents?
What’s the procurement process?
Optimize Your City and County Operations Today
Local government staff currently spend significant time responding to routine information requests — time that could be allocated to complex casework requiring professional expertise.
When residents can’t find information quickly on your website, they contact your offices.
Through phone calls, emails, or in-person visits. Your staff responds to the same questions repeatedly. Complex cases requiring professional judgment get delayed. Strategic initiatives receive limited attention.
There’s a proven solution that requires no additional hiring.
See AI Summary work with YOUR government website and YOUR content — understand the specific operational impact for your jurisdiction.
What you’ll receive:
Operational analysis delivered within 48 hours
Built using your actual government website content and common inquiry patterns
Side-by-side comparison of current vs. optimized processes
Consultation on projected staff capacity recovery for your specific departments
No obligation and no procurement steps required to view the demo.
See Your Free Demo — No Commitment